The Website is brought to you by myinfo.ie. We believe it is important to protect your Personal Data (as defined in the Data Protection Act 1988 (as amended)) and we are committed to providing you with a personalized service that meets your needs in a way that also protects your privacy.
3.0 Collecting Information
We may collect Personal Data to:
- create and manage your myinfo account;
- control the security of myinfo;
- provide tailored customer service;
- perform research and analysis aimed at improving our products, services and technologies;
- allow you to create your own secure website on myinfo;
- keep you up to date on any changes, improvements or special offers on the myinfo platform.
Please be aware that you can choose not to receive newsletters and we will respect this request. However, if occasions arise where we believe that we need to contact members regarding important information about the service, then we reserve the right to do so. Members are required to accept and abide by the myinfo Terms and conditions and policies or to unsubscribe from the service.
4.0 Using Your Personal Information
4.1 Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfill these purposes:
4.1.1. To help us to identify you when you contact us.
4.1.2. To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).
4.1.3. To help us to administer and to contact you about improved administration of any accounts, services and products we have provided in the past or may provide in the future.
4.1.4. To allow us to carry out marketing analysis and customer profiling (including transactional information), conduct research, including creating statistical and testing information.
4.1.5. To help to prevent and detect fraud, loss or any illegal activity.
4.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners unless you have previously asked us not to do so.
4.1.7. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
4.1.8. We may check your details with fraud prevention agencies. If it is suspected that false or inaccurate information has been provided and fraudulent activity is suspected, this will be recorded.
4.3. We may allow other organizations or statutory or regulatory bodies access to your Personal Data in the following circumstances:
4.3.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
4.3.2 If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
4.5. In connection with any transaction which we enter into with you:
4.5.1. We, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. Record may be kept of such a search by the relevant parties. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organizations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
4.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with relevant statutory or regulatory bodies. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud .
4.5.3. If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at myinfo, (email@example.com).
5.0 Direct Marketing – Opt Out
When Personal Data is obtained from you when you take a new service or product from us, we will give you the opportunity to decide whether or not you want to receive information from us about other services or products (as applicable). You can normally do this by ticking the applicable box on any of our application/subscription forms or contracts. You may change your mind at any time by emailing us at the address below.
6.0 Protecting Information
We employ strict security measures to protect Personal Data as per the following examples;
6.1. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input (at our discretion).
6.2. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
6.3. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
6.4. It is important for you to protect against unauthorized access to your password and to your computer. We advise you to sign off when you finish using a shared computer.
7. The Internet
7.1. Please remember that communications over the Internet, such as emails and webmail’s (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorized access or loss of Personal Data that is beyond our control.
7.2. We may use 'cookies' to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer's hard drive through your browser, to recognize your browser and which records which you have used on a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
8.0 Public Forums
Our Website offers publicly accessible blogs or community forums. Any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at: firstname.lastname@example.org. If we cannot remove your personal information, we will let you know if we are unable to do so and why.
9.0 Turning off Cookies in Different Browsers
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.
10.2. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
10.3. These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on the Website directly to your browser. They automatically receive your IP address when this happens.
10.4. We exclude all liability for loss that you may incur when using these third party websites.
11. Changing or Removing Content
11.1. Access and control over personal content on myinfo.ie is possible through the content editing tools. myinfo.ie users may modify or delete any of their personal content at any time by logging into their site/account. Any such changes will be updated immediately. Users who wish to deactivate their myinfo.ie account may do so on the My Profilepage. Removed information may persist in backup copies for a reasonable period of time but will not be generally available to users of myinfo.ie.
11.2. If your personal information changes, or if you no longer desire our service, you may correct, update, delete/deactivate it by emailing our Customer Support at email@example.com. We will respond to your request to access within 30 days.
11.3. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
12.0 Further Information
12.4. If you would like access to the Personal Data that we hold about you, you can do this by emailing us at firstname.lastname@example.org or writing to us at the address noted above.
12.5. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at email@example.com or write to us at the address above to update your Personal Data.